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Organisation Level
First Line Management - The jobs at this level will provide first line management for a team of people and delivery of work routines, activities and regimes appropriate to their area of responsibility which may span one or more departments.
Overview
Job holders within this Group Profile will be responsible for managing the transactional activity within their relevant administrative Hub. They will line manage staff and apply all Human Resources (HR) related policies and practices and be able to carry out all aspects of people management such as staff management, disciplinary investigations, performance management and staff appraisals.
This is a non operational role which may involve contact with prisoners depending on their area of work.
Characteristics
Typical tasks associated with this Group Profile include:
- Contribute toward the development of local policy, procedures and practice and ensure consistency of application
- Manage devolved budgets in accordance with the financial procedures outlined in the budget delegation
- Manage the achievement of Service Delivery Indicators (SDIs) and standards within the work area, verifying and signing off documentation as appropriate
- Attend relevant unit meetings as required to provide feedback on good practice examples, to promote awareness for better and more efficient ways of working
- Analyse and act on data collected by the Hub and produce any relevant reports to show findings
- Ensure that data entered into local and national systems is accurate and in accordance with agreed timescales
- Monitor performance of the Hub
- Draft all external and internal communications on behalf of the Hub
- Provide Head of Function with management information relating to the relevant area
- Be responsible for the management of all staff within their area. This includes staff performance, development and annual appraisal through to sickness absence management
- Act as first point of contact for relevant external stakeholders
- Act as requisitioner or approver dependant on local policy
Job Descriptions relating to this Group Profile
The job holder once in post will be in matched to a job description; a sample list is shown below. The post is rotational so the job holder could during their career carry out the role of different job descriptions.
- Hub Manager : People
- Hub Manager : Business
- Hub Manager : Offender Management
- Hub Manager : Activities
- Hub Manager : Regional People Wales
Essential Skills/ Qualifications/ Accreditation/ Registration
Job holders must complete specific training in their specialism once they take up post.
Internal applicants
Newly promoted staff to the following Band 5 first line manager roles (Hub Managers, Custodial Managers and Facilities & Services Managers) in Establishments are required to complete a qualification as part of their work objectives where these training packages are available
Staff that have mapped or re-graded to Band 5 who have previously worked at an equivalent level will not be required to undertake the qualification.
External applicants
All external staff joining as a Band 5 Hub Manager or Facilities and Services Manager in an Establishment are required to complete the qualification where available.
Essential Skills:
- Able to deal effectively and assertively with staff at all levels
- Able user of MS Word and MS Excel
- Information collation and analysis
Hours of Work and Allowances
37 hour working week
Behaviours
- Changing and Improving
- Communicating and Influencing
- Working Together
- Managing a Quality Service
- Making Effective Decisions
- Leadership
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