We welcome and encourage applications from everyone, including groups currently underrepresented in our workforce and pride ourselves as being an employer of choice. To find out more about how we champion diversity and inclusion in the workplace, visit: https://www.gov.uk/government/organisations/ministry-of-justice/about/equality-and-diversity
Rydym yn croesawu ac yn annog ceisiadau gan bawb, yn cynnwys grwpiau sydd wedi’u tangynrychioli yn ein gweithlu ar hyn o bryd, ac rydym yn ymfalchïo mewn bod yn gyflogwr o safon uchel sy’n denu llawer o ymgeiswyr. Ewch i https://www.gov.uk/government/organisations/ministry-of-justice/about/equality-and-diversity i gael rhagor o wybodaeth am sut rydym yn hyrwyddo amrywiaeth a chynhwysiant yn y gweithle.
Please note that this post will actually be based at Independent Monitoring Authority (IMA), Swansea Civic Centre, Oystermouth Road, Swansea, SA1 3SN
As part of the selection process, candidates called to interview will be asked to deliver a presentation:
Please prepare a 10-minute presentation on the following:
What challenges do you expect in leading the work of a team of Assessment Officers? What approach will you take to overcome challenges linked to the complaints process?
About the IMA
The role of the IMA is to monitor the UK’s implementation and application of the agreements it has made with the EU, and the ‘EEA EFTA’ states, to guarantee the rights of their citizens living in the UK, and if legislated for in Gibraltar, at the end of the transition period. Establishing the IMA will fulfil a central and crucial commitment that the Government has made in those international agreements.
Further information can be found at: https://assets.publishing.service.gov.uk/government/uploads/system/uploads/attachment_data/file/854222/WAB_Fact_Sheet_-_IND_MONITOR.pdf
Purpose of the role
The Assessment Team reviews complaints about the delivery of citizens’ rights by public authorities, such rights include residency; social security; reciprocal healthcare; mutual recognition of professional qualifications and other economic rights.
This Senior Assessment Manager will lead a team of Assessment Officers which will be responsible for conducting the preliminary assessments of complaints and providing advice and support on complex complaints. This work is crucial to the delivery of the IMA’s legislative requirements.
Responsibilities:
- Line management of staff responsible for the triage and assessment of complaints received by the IMA, with a focus on identifying complaints which highlight potential systemic issues in the way relevant public authorities are delivering against Citizens Rights as set out in the Withdrawal Agreement and European Union (Withdrawal Agreement) Act 2020 and EEA-EFTA Separation Agreement;
- Responsible for overseeing the effective and efficient triage and assessment of complaints received by the Triage and Assessment teams and advising on complex issues highlighted by your team;
- Contribute to the development of corporate knowledge on trends and issues common to complaints received as part of the information the IMA uses to consider potential issues in the delivery of Citizens Rights with a focus on systemic issues.
The post-holder will need to organise their staff efficiently and effectively to deliver two key functions:
- Triage (assessing whether complaints received are within the scope of the powers and responsibilities of the IMA, based on IMA guidance and procedures);
- Assessment (assessing complaints to determine whether they potentially represent breaches of Citizens Rights, and make recommendations on whether the IMA should consider an inquiry).
The post-holder will report to the Director of Operational Delivery and will be expected to work closely with across the Operational Delivery Directorate to establish and maintain decision making on the assessment of complaints.
The duties/responsibilities listed above are not intended to be exhaustive. The Job Holder is expected to accept reasonable alterations and additional tasks of a similar level that may be necessary. Significant adjustments may require re-examination under Job Evaluation and shall be discussed in the first instance with the Job Holder.
Essential Skills:
- Strong judgement and decision making;
- Line management experience or an operational background;
- Excellent written and oral communication skills;
- Accuracy and attention to detail;
- Planning and organising to deliver work to tight deadlines;
- Ability to build effective working relationships with a range of stakeholders.
Behaviours
We'll assess you against these behaviours during the selection process:
- Working Together
- Effective decisions
- Leadership
- Delivering at Pace
Benefits
- Learning and development tailored to your role
- An environment with flexible working options
- A culture encouraging inclusion and diversity
- Civil Service pension
Security
- Successful candidates must pass a disclosure and barring security check.
- Successful candidates must meet the security requirements before they can be appointed. The level of security needed is Basic Check. Successful candidates may be required to undertake CTC security clearance in the future.
Selection process details
This vacancy is using Success Profiles, and will assess your behaviours, strengths and experience.
As part of the application process you will be asked to complete a CV and personal statement. Further details around what this will entail are listed on the application form.
Please note that your Statement of Suitability should be no more than 750 words. It should highlight the reason you are interested in the role and how your experience makes you the best candidate. You should make particular reference to the essential skills set out above.
Feedback will only be provided if you attend an interview.
Please note we do not consider CV applications – you must apply for this role through Civil Service Jobs.
Sift and Interview Dates
Sifting is envisaged to take place from 22 June 2020 with interviews provisionally scheduled for 6 July 2020. Interview location to be confirmed.
Reserve List
If we identify more appointable candidates than we currently have posts available, we will hold applicant details on a reserve list for a period of 12 months from which further appointments can be made. This may include roles at a lower grade.
Candidates placed on a reserve list will be informed of this. Those candidates who do not wish to remain on the reserve list should contact MoJ-recruitment-vetting-enquiries@gov.sscl.com to be removed from the reserve list.
Nationality requirements
Open to UK, Commonwealth and European Economic Area (EEA) and certain non-EEA nationals. Further information on whether you can apply is available here.
Note to existing Civil Servants
The IMA welcome applications from suitable applicants. Please note that the IMA is not a Civil Service employer and so any current Civil Servants recruited on a permanent basis will cease to be Civil Servants. This means you would not retain your terms and conditions or continuity of service.
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