Operational Delivery Manager (grade HEO)
About the JAC
The Judicial Appointments Commission (JAC) is an independent public body that selects judges in the courts and tribunals, and non-legal tribunal members. The JAC selects judicial candidates through fair and open competition, encouraging a wide range of quality candidates to apply for the posts that it advertises.
The JAC is responsible for designing, planning and running recruitment campaigns to select judicial office holders up to and including the High Court. We have a statutory duty to select solely on merit, while keeping our selection processes open to the widest range of applicants. We are committed to attracting applicants from as diverse a field as possible and work closely with a range of organisations to promote vacancies to eligible candidates.
More is on our website: www.judicialappointments.gov.uk
The Role
We are looking to recruit 4 Operational Delivery Managers (grade HEO) who will be responsible for delivering selection exercises to select candidates for judicial office, or quality assuring those exercises.
You should be:
- Experienced in delivering high quality work and projects, to set deadlines, in a complex environment.
- An existing operational delivery manager (or similar role), used to working within a demanding environment.
This is not an exhaustive list and we welcome people who have the following key skills:
- Responsive to changing priorities while maintaining a structured and controlled process
- Excellent organisational skills with an ability to prioritise to deadline and work to quality standards
- Good communication skills, both written and oral
- An ability to build and maintain positive relationships with colleagues and stakeholders
- Good attention to detail
- The ability to quickly learn to use unfamiliar software to a good standard, with appropriate training
- The ability to solve problems and work calmly under pressure
Main responsibilities of the Operational Delivery role include:
- Plan and run (or quality assure) selection exercises to attract and select suitable candidates for judicial office
- Accurately collect and report on statistical information throughout the selection exercise process
- Liaise with our stakeholders (selection panel members, civil servants, judges)
- Produce reports on progress and make recommendations at key stages of the exercise to the Commission
- Overseeing the logistics of candidate interviews, briefing the selection panel members, observing panels etc.
- You may occasionally work outside London, sometimes overnight.
The role will be part of the wider operations team working with colleagues across the organisation to plan, develop and deliver selection exercises to recommend candidates for appointment as judges and tribunal members.
You will brief Board members, in writing and in person, and you may have line management responsibilities.
For further information about the roles, please contact Robert Aldridge at Robert.aldridge@judicialappointments.gov.uk
Applicants invited for an interview will be asked to answer questions based on a written scenario that reflects a situation you might encounter in the role.
Application process
You would need to provide:
- Your CV
- A statement of suitability explaining (of not more than 250 words) detailing the skills and experience you will bring to the role
- Written evidence of the following 3 behaviours (previously called competencies, see more information here.)
Delivering at Pace
- Show a positive approach to keeping the whole team’s efforts focused on the top priorities.
- Promote a culture of following the appropriate procedures to ensure results are achieved on time whilst still enabling innovation.
- Ensure the most appropriate resources are available for colleagues to use to do their job effectively.
- Regularly monitor your own and team’s work against milestones ensuring individual needs are considered when setting tasks.
- Act promptly to reassess workloads and priorities when there are conflicting demands to maintain performance.
- Allow individuals the space and authority to meet objectives, providing additional support where necessary, whilst keeping overall responsibility.
Working Together
- Encourage joined up team work within own team and across other groups.
- Establish professional relationships with a range of stakeholders.
- Collaborate with these to share information, resources and support.
- Invest time to develop a common focus and genuine positive team spirit where colleagues feel valued and respect one another.
- Put in place support for the wellbeing of individuals within the team, including consideration of your own needs.
- Make it clear to all team members that bullying, harassment and discrimination are unacceptable.
- Actively seek and consider input of people from diverse backgrounds and perspectives.
Managing a Quality Service
- Develop, implement, maintain and review systems and services to ensure delivery of professional excellence.
- Work with stakeholders to set priorities, objectives and timescales.
- Successfully deliver high quality outcomes that meet the customers’ needs and gives value for money.
- Identify risks and resolve issues efficiently.
- Involve a diverse range of colleagues, stakeholders and delivery partners in developing suggestions for improvements.
- Establish ways to find and respond to feedback from customers about the services provided.
At interview you will asked about three strengths: Efficient, Organiser and Team Player. You can find out more about strengths here.
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